Support
Neverstill is made by one person. Email support@mainichi.digital and you will get a reply from a human, usually within two working days.
To help a bug report land faster, include your iPhone model, your iOS version, and what you were doing when it happened: which wave, whether you were at a station, whether the app was in the background. A screenshot or screen recording is worth a paragraph.
I paid for the Line Pass or a livery and it is not unlocked
Tap the gear button, the three bars in the corner of every screen, and choose Restore Purchase. That asks the App Store what your Apple Account owns, the pass and every livery, and re-applies it. The button only goes once you hold the pass and every livery, so if you cannot see it, there is nothing left to restore.
If what you bought still does not appear, make sure the device is signed in to the same Apple Account that made the purchase, then email us with the date of the purchase and we will sort it out.
I changed device and lost my progress
Run progress and depot bonds are stored on the device, not in the cloud, so they do not follow you to a new phone. The Line Pass and any livery you bought do, because they are tied to your Apple Account and come back with Restore Purchase.
Refunds
Purchases are handled by Apple, not by us, so refunds go through Apple at reportaproblem.apple.com. If a purchase went wrong because of a fault in the game, email us as well and we will help you make the case.
The game runs badly or drains the battery
Neverstill renders in 3D and lowers its own detail automatically when frames slip. If it still runs poorly on your device, tell us the model. That is genuinely useful and it is how the performance floor gets raised.
Sound, screen shake and motion
Both sound and screen shake can be turned off in the pause menu, and the setting is remembered between sessions. If any part of the game is hard to read or hard to play, please say so; accessibility reports get priority.
I want to change my tracking or advertising choices
There are two separate answers and they live in different places.
The tracking prompt, the one iOS shows shortly after you first open the game, is in Settings → Privacy & Security → Tracking, on the switch next to Neverstill. Turning it off takes effect straight away, and the game plays exactly the same.
Advertising consent for the sponsor video, if you are in the EEA, the UK or Switzerland, is in the game: tap the gear button in the corner and choose Privacy options.
What each one covers is set out in the privacy policy.
Contact
support@mainichi.digital
mainichi digital